For discharge planners, hospice case managers, and medical social workers
Something useful to hand families at discharge
You are often the last person with a family at the hardest moment, and you already know what happens after they leave: the packet gets buried, the adult child coordinating from another state never sees it, and you rarely hear how any of it landed. KeptWell is something you can hand them that actually helps once they are home — at no cost to the family, and asking nothing new of you.
The handoff you already watch happen
Discharge planning ends at the curb. You assemble the instructions, reconcile the medications, line up the follow-up, and hand over a thick packet — and then a family that has not slept drives home and tries to run a care plan written for clinicians. The person at the bedside is rarely the person who will manage the care; often that is an adult child three states away, working from a blurry photo someone texted them. Within a week the packet is somewhere, the medication list is out of date, and the next records — the follow-up note, the new specialist, the labs — start arriving from offices that do not talk to each other. You see the bounce-backs that follow. KeptWell is built for that gap between the curb and the follow-up.
Why the discharge packet does not survive the car ride home
The packet is good clinical work. It just fails the family in three predictable ways once it is out of your hands.
It is written for a clinician, not for a frightened family at 11pm
The discharge summary is precise and dense, which is exactly wrong for the person reading it on the kitchen counter the first hard night. KeptWell reads each document the family uploads and shows the plain-English version next to the original — what this is, what changed, what to do — so the questions that would have become a 2am call to your unit get answered on the page instead.
The family is scattered, and the packet is one paper copy
Care is almost never run by one person in one place. The spouse is at home, the daughter coordinates by phone, a sibling flies in for a week. One paper packet cannot be in all those places. A KeptWell circle can — everyone the family invites sees the same record on their own phone, so the person making the calls is working from the same page as the person at the bedside.
Nobody consolidates what comes next
After discharge the records keep coming — the follow-up visit, the new specialist, the home-health notes, the labs — from five places that will never share a chart. Most families have no system for this, so it piles up unread. KeptWell pulls each new document onto one timeline as it arrives, which is the difference between a family that walks into the follow-up prepared and one rebuilding the story from memory.
What you can actually hand them
A few things, all free, none of which asks you to change your workflow or learn a tool. You share a link; that is the whole lift.
A place to keep what you sent home
The family uploads the discharge summary, the medication list, the photo of the wound-care instructions — and KeptWell reads each one within minutes and files it in plain English. Nothing is replaced; the originals are always there. They stop losing the packet because the packet finally lives somewhere.
Pathology — Mar 14.pdf
2.4 MB · uploaded Mar 14
- TypePathology report
- FindingsStage IIA, ER+/PR+, HER2-
- NextMed onc consult, 2 wks
The 11pm questions, answered without your pager
Once a few documents are in, the family can ask in plain words — what did the discharge summary say about the new blood thinner — and get an answer with a citation back to the exact page. The questions that used to become an after-hours call to your unit get handled at home.
When did Mom's platelets start dropping?
First dipped Feb 14 at 118. Trended down through Mar 13 (91, flagged low).
Ask a follow-up…
Everything that comes next, in one place the family shares
The follow-up note, the specialist visit, the labs from three offices — each lands on a single timeline the whole circle can see. The family walks into the next appointment prepared instead of guessing, and you are not the only thread holding the story together.
Timeline
March
Mar 28
CBC labs
LabsMar 21
Visit · Dr. Patel
VisitMar 14
Pathology report
DocMar 03
Voicemail · oncology
Audio
Other ways families use KeptWell
For cancer binder
The family-facing page for circles in active cancer care — pathology, staging, treatment plan, side-effect log, all read by an AI. A good one to point families toward.
For medical record organizer
For the family member who became the medical assistant — how KeptWell sorts and summarizes records as they arrive after a discharge.
What we will never do with your records
These promises apply to every KeptWell account, regardless of plan or price.
- We won't sell your data.
- Not to advertisers, not to data brokers, not to insurers, not to pharma, not to anyone, in any form, ever.
- We won't show you ads.
- Not in the app, not in emails, not anywhere.
- We won't train AI models on your records.
- Anthropic (whose Claude model powers KeptWell) is contractually prohibited from training on anything we send them, under a signed Business Associate Agreement.
Questions discharge planners and social workers ask
- Does this cost the families anything?
- No. KeptWell is free today, and the pricing page commits in writing that no family will be priced out — there is a sponsored-access program funded by families who can pay, no income verification, for anyone who needs covered access. You are not handing a struggling family a bill.
- Do I have to change my workflow or learn another system?
- No. There is nothing to install, no portal to log into, and no training. You hand the family a link — to the free hospital discharge checklist on this site, or to keptwell.org — and you are done. It is meant to make the families you already serve easier to discharge safely, not to add a step to your day.
- Is it appropriate for me to recommend it? What about privacy?
- Recommending a tool transmits no patient information, so it creates no privacy obligation for you or your facility — the family controls their own records inside their own account. KeptWell operates under a Business Associate Agreement with Anthropic, whose model reads the documents and is contractually barred from training on them; everything is encrypted, and we have committed never to sell or share family data. The security page has the specifics if your compliance team asks.
- Can a case manager or social worker be part of a circle?
- Yes, if the family invites you. A KeptWell circle is built for exactly the mix of people who show up around a patient — spouse, adult children, and the case manager, navigator, or social worker the family chooses to include. You would see what they see. You are never added without the family's invitation, and they can remove anyone with one click.
- What do I actually hand a family?
- The simplest version: the free hospital discharge checklist to walk through before they leave, and one sentence — upload what we sent home to KeptWell and it will read it for you. That is enough. Families who want the fuller picture can start with the cancer binder or medical record organizer pages.
Start with the checklist
The fastest thing to put in a family's hands is the free hospital discharge checklist — print a stack for your unit, or share the link. It helps them catch the medication and follow-up gaps before they leave, and it points them to a place to keep everything you send home. Free today, for them and for you.
Get started
No password. We'll email you a sign-in link — it works whether you're new here or already have an account.
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