From a pile of paperwork to a record your whole family can hold in their head.

What about…

What file types does KeptWell support?

PDFs, images (JPEG, PNG, HEIC), Word documents, RTF, plain text, audio recordings (M4A, MP3, WAV, WebM, AAC). Legacy formats like .doc and .xls aren't supported.

How long does it take to process a document?

Most documents are read and summarized within 1–3 minutes. A long pathology report or a 100-page hospital discharge packet can take a little longer. You'll see progress live.

What happens to handwritten notes?

KeptWell can read most clear handwriting: doctor notes, prescription labels, appointment reminders. Messier handwriting gets a low-confidence flag so you know to verify the extraction.

Can the AI be wrong?

Yes, and we tell you when it might be. See the AI accuracy & limits page for what the AI does, what it doesn't, and how citations let you check every claim back to the source. AI accuracy & limits →

Who in my family can see what?

Whoever you invite to a care circle. Two roles: admin (manages uploads, members) and member (view, comment, chat). Your private notes and your AI chat are private to you, even inside a shared circle. Documents in one circle are never visible to anyone in any other circle.

How is the data protected?

Encryption at rest (AES-256, field-level for chat and notes) and in transit (TLS 1.3). Files behind signed URLs that expire after 5 minutes. Named subprocessors only. The full Security page has the specifics. Security details →

How does this compare to CaringBridge?

CaringBridge is a public-journal platform for sharing health updates with friends and family. KeptWell is a private medical record hub that reads documents and answers questions about your chart. Many families use both — they solve different problems and don't overlap. KeptWell vs CaringBridge →

How does this compare to PicnicHealth?

PicnicHealth is a personal health record that retrieves records from your providers on your behalf, paired with a clinical-team review — and their free tier is funded by sharing de-identified data with pharma research partners. KeptWell is family-shared, AI-read, and never sells data; we don't retrieve records for you, you upload what you have. KeptWell vs PicnicHealth →

How does this compare to Trustworthy?

Trustworthy is a family operating system that holds every household document — IDs, deeds, insurance, estate documents, healthcare directives — in one vault. KeptWell is medical-only and goes deeper on those records: an AI reads every page, extracts lab values and medications, and answers chart questions with citations. Trustworthy is wider; KeptWell is deeper on the category that matters most during active treatment. KeptWell vs Trustworthy →

How does this compare to Outcomes4Me?

Outcomes4Me is a cancer-vertical decision-support app — free for patients because pharmaceutical companies pay for access to de-identified records (seven of the top ten cancer pharma companies are openly named customers). KeptWell is family-shared, multi-condition, AI-read, and built around the record itself rather than treatment-options guidance. We don't do trial matching or NCCN-aligned protocols, and we won't sell your data to fund free access. KeptWell vs Outcomes4Me →

How does this compare to Everplans?

Everplans is a life-planning hub for end-of-life and legacy preparedness — wills, advance directives, beneficiaries, funeral wishes, deputy access for after the fact. KeptWell is the opposite stage of life: active medical care happening right now. Same household, different problem. Many families would reasonably use both. KeptWell vs Everplans →

How does this compare to MyChart?

MyChart is the patient portal for hospitals that license Epic — for messaging your care team, real-time labs, refills, scheduling, and bills, it's the right tool and we're not. KeptWell sits above every MyChart, every non-Epic portal, every paper file, and every audio recording in one account the whole family can read. MyChart Central (live nationwide as of 2026) unifies Epic logins; KeptWell unifies the contents. KeptWell vs MyChart →

Is this a digital medical binder?

Yes — that's one of the main ways families use it. Upload anything the doctor hands you (or anything you photograph from the paper binder), and KeptWell reads it, summarizes it, files it by type and date, and lets the family ask questions about the contents. It replaces the three-ring binder that nobody has time to maintain past month three. For a medical binder →

Does KeptWell work as a medical document scanner?

Yes, and it goes further than most scanner apps. Drag in any PDF or photo of a paper record and KeptWell extracts what's on the page — document type, date, lab values, medication changes, key findings — not just an OCR'd text layer. Faxed pages and handwritten notes work too, with low-confidence flags on extracted fields so you know what to double-check. For a medical document scanner →

Is this a cancer binder?

It can be. Many families use KeptWell as the digital version of the binder the oncology clinic hands out at the first appointment — pathology, staging, treatment plan, lab tracker, side-effect log, prior-authorization paperwork — and share it across the family circle so everyone is looking at the same record during a fast-moving treatment. For a cancer binder →

Is this a medical record organizer?

Yes — and it does the organizing for you. New records arrive, an AI reads each one, files it by type and date, summarizes it in plain English, and adds it to the timeline. The family member who became the de facto record-keeper stops having to be a clerk. For a medical record organizer →

Do you have a guide on organizing medical records?

Yes — a step-by-step walkthrough covering what to gather, how to digitize, how to categorize without going overboard, how to share with the family, and how to keep the archive current after the first week's burst of energy is over. How to organize medical records →

How long do doctors actually keep medical records?

Longer than most people guess, but not forever, and the actual clock depends on the state, the type of provider, and how old the patient was when the record was created. The federal HIPAA six-year rule everyone quotes mostly applies to compliance paperwork; medical-record retention is set by state law (often seven to ten years for adults) and Medicare conditions of participation (five years for hospitals). Pediatric records run on their own clock and are kept much longer. The guide walks through how the rules actually stack, where to look them up, and how to capture your chart before any of the clocks run out. How long do doctors keep medical records? →

How do I actually find old medical records?

Start with the current primary-care doctor — they often have more forwarded prior-provider history than you'd guess. Then go directly to the prior providers under HIPAA's right of access (§164.524), which obligates them to give you a complete copy of your designated record set within thirty days, no reason required. For practices that have closed, the state board of medicine is usually the path to the current records custodian. State health information exchanges, state archives, and immunization registries fill in the older or harder cases. The guide walks through each path step by step, and covers the special rules for helping a parent, a child, or a deceased relative. How to find old medical records →

What do I say to a friend or family member who just got a cancer diagnosis?

Two sentences almost always land right: "I love you" and "I'm here." From there, the better openers are concrete and short — acknowledge that you don't have the perfect thing to say, and don't disappear. Be specific instead of available ("I'll bring dinner Tuesday at six" beats "let me know if you need anything"). Avoid "stay positive," "you're so strong," "my aunt had cancer and...," and "everything happens for a reason" — they're well-meant but tend to take energy from the person you're trying to support. The hardest and most important part is week six, not week one — most people fade after the first wave of cards, and the family is loneliest in the middle of treatment. The guide walks through what to say (and not say) by relationship, how to support kids whose parent has cancer, and how to repair things if you've already said something you wish you hadn't. What to say to someone with cancer →

Where can I see KeptWell side-by-side with what I'm using today?

The compare hub has the deeper, head-to-head pages — KeptWell vs CaringBridge, vs MyChart, vs PicnicHealth — each with a feature-by-feature table and an honest case for picking the other tool. If you have read an alternatives page and want one more layer of detail before deciding, start there. All side-by-side comparisons →