Request your medical records from Intermountain Health
Intermountain patients can request records inside MyChart (Menu → Sharing → Request Records). For records not in the portal, you mail, fax, or email a signed authorization to the Release of Information office for your region.
How Intermountain Health handles record requests
The fastest path is usually the Intermountain app (MyChart), where you can view and download a lot of your record yourself. For a full or formal copy, use the letter below.
Intermountain Health — Release of Information (your region)
- Phone
- 385-533-0440
Intermountain says requests are filled within 30 days, matching the HIPAA limit.
MyChart access is free; charges may apply for copies or radiology images on disc.
Intermountain Health's official records page →
Details can change — confirm the destination on the official page before you mail anything.
Make sure it's the right one. After the SCL Health merger, Intermountain runs two regional Release of Information offices. Utah and Idaho: PO Box 571069, Murray, UT 84157 (fax 385-215-7047). Colorado, Montana, Wyoming, and Nevada: 500 Eldorado Blvd., Suite 4300, Broomfield, CO 80021 (fax 303-467-8966). Use the office for where you were treated.
Your Intermountain Health records-request letter
Intermountain Health records requests — common questions
- How do I request my medical records from Intermountain Health?
- Intermountain patients can request records inside MyChart (Menu → Sharing → Request Records). For records not in the portal, you mail, fax, or email a signed authorization to the Release of Information office for your region.
- How long does Intermountain Health take to send records?
- Intermountain says requests are filled within 30 days, matching the HIPAA limit. Under HIPAA’s right of access (45 CFR § 164.524), they must act within 30 days, with one possible 30-day extension.
- Does Intermountain Health charge for medical records?
- MyChart access is free; charges may apply for copies or radiology images on disc. HIPAA limits any fee to a reasonable, cost-based charge for copying and postage.
- Is this records-request letter free?
- Yes. The generator builds a HIPAA records-request letter you can download and print for free. Nothing you type is saved or sent to anyone but you.
Requesting from another system?
What we will never do with your records
This generator runs without an account, and KeptWell itself makes the same promises to every family, regardless of plan or price.
- We won't sell your data.
- Not to advertisers, not to data brokers, not to insurers, not to pharma, not to anyone, in any form, ever.
- We won't train AI models on your records.
- Anthropic (whose Claude model powers KeptWell) is contractually prohibited from training on anything we send them, under a signed Business Associate Agreement.
- We won't lock you in.
- You can export everything in your circle as a ZIP at any time. Cancellation is one click.
Once Intermountain Health sends your records, give them a home.
They usually arrive as a stack of PDFs or a disc. Upload them to KeptWell and it reads each one, organizes everything by type and date, and lets your whole family ask questions about it. The medical record organizer that does the organizing. Free today.
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More on the product: how it works, the medical record organizer, pricing, and what we do with your data.