Request your medical records from Mercy
For Mercy (mercy.net — Missouri, Arkansas, Oklahoma, Kansas), you complete a PHI access or authorization form and submit it to your physician’s office or local Health Information Management office. Contacts are per facility.
How Mercy handles record requests
The fastest path is usually your Mercy patient portal, where you can view and download a lot of your record yourself. For a full or formal copy, use the letter below.
Mercy generally asks that you allow about 30 days for processing, longer if records are stored offsite.
Mercy notifies you of any fee before sending the record.
Mercy's official records page →
Details can change — confirm the destination on the official page before you mail anything.
Make sure it's the right one. Several unaffiliated systems share the name "Mercy." This page covers Mercy (mercy.net), the Sisters of Mercy ministry in MO, AR, OK, and KS. Mercy Health in Ohio and Kentucky (mercy.com) and other "Mercy" hospitals are separate — confirm you’re requesting from the right one.
Your Mercy records-request letter
Mercy records requests — common questions
- How do I request my medical records from Mercy?
- For Mercy (mercy.net — Missouri, Arkansas, Oklahoma, Kansas), you complete a PHI access or authorization form and submit it to your physician’s office or local Health Information Management office. Contacts are per facility.
- How long does Mercy take to send records?
- Mercy generally asks that you allow about 30 days for processing, longer if records are stored offsite. Under HIPAA’s right of access (45 CFR § 164.524), they must act within 30 days, with one possible 30-day extension.
- Does Mercy charge for medical records?
- Mercy notifies you of any fee before sending the record. HIPAA limits any fee to a reasonable, cost-based charge for copying and postage.
- Is this records-request letter free?
- Yes. The generator builds a HIPAA records-request letter you can download and print for free. Nothing you type is saved or sent to anyone but you.
What we will never do with your records
This generator runs without an account, and KeptWell itself makes the same promises to every family, regardless of plan or price.
- We won't sell your data.
- Not to advertisers, not to data brokers, not to insurers, not to pharma, not to anyone, in any form, ever.
- We won't train AI models on your records.
- Anthropic (whose Claude model powers KeptWell) is contractually prohibited from training on anything we send them, under a signed Business Associate Agreement.
- We won't lock you in.
- You can export everything in your circle as a ZIP at any time. Cancellation is one click.
Once Mercy sends your records, give them a home.
They usually arrive as a stack of PDFs or a disc. Upload them to KeptWell and it reads each one, organizes everything by type and date, and lets your whole family ask questions about it. The medical record organizer that does the organizing. Free today.
Get started
No password. We'll email you a sign-in link — it works whether you're new here or already have an account.
More on the product: how it works, the medical record organizer, pricing, and what we do with your data.