Request your medical records from Providence
Providence runs a single Central Release of Information (cROI) office for its multi-state system. You can request through MyChart, or send a signed authorization to cROI by mail or fax.
How Providence handles record requests
The fastest path is usually Providence MyChart, where you can view and download a lot of your record yourself. For a full or formal copy, use the letter below.
Providence St. Joseph Health — Central Release of Information (cROI)
- PO Box 4950 Portland, OR 97208
- Fax
- 1-855-234-2493
- Phone
- 1-855-234-2491
- ROIHIMreception@R1rcm.com
Providence outsources release-of-information processing to R1 RCM.
Providence sets turnaround by state (10 to 30 days depending on where you were treated). HIPAA caps it at 30 days.
No fee for records sent provider-to-provider or pulled through MyChart. A reasonable fee may apply to patient copies, set by state law.
Providence's official records page →
Details can change — confirm the destination on the official page before you mail anything.
Make sure it's the right one. This is Providence St. Joseph Health (providence.org), spanning AK, WA, OR, CA, MT, NM, and TX — not unrelated hospitals that also use the name "Providence."
Your Providence records-request letter
Providence records requests — common questions
- How do I request my medical records from Providence?
- Providence runs a single Central Release of Information (cROI) office for its multi-state system. You can request through MyChart, or send a signed authorization to cROI by mail or fax.
- How long does Providence take to send records?
- Providence sets turnaround by state (10 to 30 days depending on where you were treated). HIPAA caps it at 30 days. Under HIPAA’s right of access (45 CFR § 164.524), they must act within 30 days, with one possible 30-day extension.
- Does Providence charge for medical records?
- No fee for records sent provider-to-provider or pulled through MyChart. A reasonable fee may apply to patient copies, set by state law. HIPAA limits any fee to a reasonable, cost-based charge for copying and postage.
- Is this records-request letter free?
- Yes. The generator builds a HIPAA records-request letter you can download and print for free. Nothing you type is saved or sent to anyone but you.
What we will never do with your records
This generator runs without an account, and KeptWell itself makes the same promises to every family, regardless of plan or price.
- We won't sell your data.
- Not to advertisers, not to data brokers, not to insurers, not to pharma, not to anyone, in any form, ever.
- We won't train AI models on your records.
- Anthropic (whose Claude model powers KeptWell) is contractually prohibited from training on anything we send them, under a signed Business Associate Agreement.
- We won't lock you in.
- You can export everything in your circle as a ZIP at any time. Cancellation is one click.
Once Providence sends your records, give them a home.
They usually arrive as a stack of PDFs or a disc. Upload them to KeptWell and it reads each one, organizes everything by type and date, and lets your whole family ask questions about it. The medical record organizer that does the organizing. Free today.
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More on the product: how it works, the medical record organizer, pricing, and what we do with your data.