Request your medical records from Sutter Health
Sutter Health’s main path is an online request form (you upload a photo ID). You can also send a signed authorization to the system Release of Information office by mail or fax. My Health Online gives self-service access to much of your record.
How Sutter Health handles record requests
The fastest path is usually My Health Online, where you can view and download a lot of your record yourself. For a full or formal copy, use the letter below.
Sutter Health System Office — Release of Information
- PO Box 619091 Roseville, CA 95661
- Fax
- 916-736-5499
- Phone
- 800-478-8837
Sutter says to allow up to 15 calendar days after it receives your written request. HIPAA caps it at 30 days.
Sutter notifies you in advance if any fee applies before releasing records.
Sutter Health's official records page →
Details can change — confirm the destination on the official page before you mail anything.
Your Sutter Health records-request letter
Sutter Health records requests — common questions
- How do I request my medical records from Sutter Health?
- Sutter Health’s main path is an online request form (you upload a photo ID). You can also send a signed authorization to the system Release of Information office by mail or fax. My Health Online gives self-service access to much of your record.
- How long does Sutter Health take to send records?
- Sutter says to allow up to 15 calendar days after it receives your written request. HIPAA caps it at 30 days. Under HIPAA’s right of access (45 CFR § 164.524), they must act within 30 days, with one possible 30-day extension.
- Does Sutter Health charge for medical records?
- Sutter notifies you in advance if any fee applies before releasing records. HIPAA limits any fee to a reasonable, cost-based charge for copying and postage.
- Is this records-request letter free?
- Yes. The generator builds a HIPAA records-request letter you can download and print for free. Nothing you type is saved or sent to anyone but you.
What we will never do with your records
This generator runs without an account, and KeptWell itself makes the same promises to every family, regardless of plan or price.
- We won't sell your data.
- Not to advertisers, not to data brokers, not to insurers, not to pharma, not to anyone, in any form, ever.
- We won't train AI models on your records.
- Anthropic (whose Claude model powers KeptWell) is contractually prohibited from training on anything we send them, under a signed Business Associate Agreement.
- We won't lock you in.
- You can export everything in your circle as a ZIP at any time. Cancellation is one click.
Once Sutter Health sends your records, give them a home.
They usually arrive as a stack of PDFs or a disc. Upload them to KeptWell and it reads each one, organizes everything by type and date, and lets your whole family ask questions about it. The medical record organizer that does the organizing. Free today.
Get started
No password. We'll email you a sign-in link — it works whether you're new here or already have an account.
More on the product: how it works, the medical record organizer, pricing, and what we do with your data.