Request your medical records from Cleveland Clinic
Cleveland Clinic patients can pull electronic records through MyChart. For a full copy, you send a signed authorization to Health Information Management by mail or fax.
How Cleveland Clinic handles record requests
The fastest path is usually Cleveland Clinic MyChart, where you can view and download a lot of your record yourself. For a full or formal copy, use the letter below.
Cleveland Clinic — Health Information Management (Health Data Services Ab7)
- 9500 Euclid Avenue Cleveland, OH 44195
- Fax
- 216.587.8043
- Phone
- 216.444.5580
Cleveland Clinic says typical processing time is 7 to 10 business days (radiology images about 48 hours). HIPAA gives them up to 30 days.
A fee may apply for legal, insurance, or personal-use copies.
Cleveland Clinic's official records page →
Details can change — confirm the destination on the official page before you mail anything.
Make sure it's the right one. These are the main Ohio enterprise HIM contacts. Cleveland Clinic Florida and Akron General have their own Release of Information offices.
Your Cleveland Clinic records-request letter
Cleveland Clinic records requests — common questions
- How do I request my medical records from Cleveland Clinic?
- Cleveland Clinic patients can pull electronic records through MyChart. For a full copy, you send a signed authorization to Health Information Management by mail or fax.
- How long does Cleveland Clinic take to send records?
- Cleveland Clinic says typical processing time is 7 to 10 business days (radiology images about 48 hours). HIPAA gives them up to 30 days. Under HIPAA’s right of access (45 CFR § 164.524), they must act within 30 days, with one possible 30-day extension.
- Does Cleveland Clinic charge for medical records?
- A fee may apply for legal, insurance, or personal-use copies. HIPAA limits any fee to a reasonable, cost-based charge for copying and postage.
- Is this records-request letter free?
- Yes. The generator builds a HIPAA records-request letter you can download and print for free. Nothing you type is saved or sent to anyone but you.
What we will never do with your records
This generator runs without an account, and KeptWell itself makes the same promises to every family, regardless of plan or price.
- We won't sell your data.
- Not to advertisers, not to data brokers, not to insurers, not to pharma, not to anyone, in any form, ever.
- We won't train AI models on your records.
- Anthropic (whose Claude model powers KeptWell) is contractually prohibited from training on anything we send them, under a signed Business Associate Agreement.
- We won't lock you in.
- You can export everything in your circle as a ZIP at any time. Cancellation is one click.
Once Cleveland Clinic sends your records, give them a home.
They usually arrive as a stack of PDFs or a disc. Upload them to KeptWell and it reads each one, organizes everything by type and date, and lets your whole family ask questions about it. The medical record organizer that does the organizing. Free today.
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More on the product: how it works, the medical record organizer, pricing, and what we do with your data.