Request your medical records from Duke Health
Duke Health recommends My Duke Health for self-service access. For a formal copy, you send a signed authorization to the centralized Release of Information office by mail, fax, or email.
How Duke Health handles record requests
The fastest path is usually My Duke Health (MyChart), where you can view and download a lot of your record yourself. For a full or formal copy, use the letter below.
Duke University Health System — Release of Information
- Box 3016 Durham, NC 27710
- Fax
- 919-620-5165
- Phone
- 919-684-1700
- ROI-Requestor3@dm.duke.edu
Duke Health's official records page →
Details can change — confirm the destination on the official page before you mail anything.
Your Duke Health records-request letter
Duke Health records requests — common questions
- How do I request my medical records from Duke Health?
- Duke Health recommends My Duke Health for self-service access. For a formal copy, you send a signed authorization to the centralized Release of Information office by mail, fax, or email.
- Is this records-request letter free?
- Yes. The generator builds a HIPAA records-request letter you can download and print for free. Nothing you type is saved or sent to anyone but you.
What we will never do with your records
This generator runs without an account, and KeptWell itself makes the same promises to every family, regardless of plan or price.
- We won't sell your data.
- Not to advertisers, not to data brokers, not to insurers, not to pharma, not to anyone, in any form, ever.
- We won't train AI models on your records.
- Anthropic (whose Claude model powers KeptWell) is contractually prohibited from training on anything we send them, under a signed Business Associate Agreement.
- We won't lock you in.
- You can export everything in your circle as a ZIP at any time. Cancellation is one click.
Once Duke Health sends your records, give them a home.
They usually arrive as a stack of PDFs or a disc. Upload them to KeptWell and it reads each one, organizes everything by type and date, and lets your whole family ask questions about it. The medical record organizer that does the organizing. Free today.
Get started
No password. We'll email you a sign-in link — it works whether you're new here or already have an account.
More on the product: how it works, the medical record organizer, pricing, and what we do with your data.