Request your medical records from Kaiser Permanente
Kaiser members request and download records inside their account at kp.org or in the Kaiser Permanente app — there's usually no form to mail. Each region also runs a Release of Information office for records that aren't available online.
How Kaiser Permanente handles record requests
The fastest path is usually kp.org and the Kaiser Permanente app (MyChart), where you can view and download a lot of your record yourself. For a full or formal copy, use the letter below.
Kaiser says completed requests are usually ready within about 5 business days, delivered by email. HIPAA gives them up to 30 days.
Kaiser Permanente's official records page →
Details can change — confirm the destination on the official page before you mail anything.
Make sure it's the right one. Kaiser is organized by region (Northern and Southern California, Mid-Atlantic, Northwest, Colorado, Georgia, Hawaii, Washington). The national page routes you to your region’s Release of Information office.
Your Kaiser Permanente records-request letter
Kaiser Permanente records requests — common questions
- How do I request my medical records from Kaiser Permanente?
- Kaiser members request and download records inside their account at kp.org or in the Kaiser Permanente app — there's usually no form to mail. Each region also runs a Release of Information office for records that aren't available online.
- How long does Kaiser Permanente take to send records?
- Kaiser says completed requests are usually ready within about 5 business days, delivered by email. HIPAA gives them up to 30 days. Under HIPAA’s right of access (45 CFR § 164.524), they must act within 30 days, with one possible 30-day extension.
- Is this records-request letter free?
- Yes. The generator builds a HIPAA records-request letter you can download and print for free. Nothing you type is saved or sent to anyone but you.
What we will never do with your records
This generator runs without an account, and KeptWell itself makes the same promises to every family, regardless of plan or price.
- We won't sell your data.
- Not to advertisers, not to data brokers, not to insurers, not to pharma, not to anyone, in any form, ever.
- We won't train AI models on your records.
- Anthropic (whose Claude model powers KeptWell) is contractually prohibited from training on anything we send them, under a signed Business Associate Agreement.
- We won't lock you in.
- You can export everything in your circle as a ZIP at any time. Cancellation is one click.
Once Kaiser Permanente sends your records, give them a home.
They usually arrive as a stack of PDFs or a disc. Upload them to KeptWell and it reads each one, organizes everything by type and date, and lets your whole family ask questions about it. The medical record organizer that does the organizing. Free today.
Get started
No password. We'll email you a sign-in link — it works whether you're new here or already have an account.
More on the product: how it works, the medical record organizer, pricing, and what we do with your data.