A guide for adult children

What's the best app for an aging parent's medical records?

Published

For the records themselves, use one shared place every sibling can open and understand, like KeptWell, and keep your parent's patient portal connected to it. Most "best caregiver app" lists mix three different jobs: holding the records, reminding about pills, and organizing help like meals and rides. This guide sorts nine apps by the job they actually do, so you can pick the one built for the records.

What should an app for a parent's records do?

Records pile up fast once a parent sees more than one doctor: a portal for the hospital, paper from the specialist who doesn't use it, a discharge summary photographed in a parking lot. The person who has the binder knows what's going on. Everyone else calls that person.

An app fixes that only if it does three things well:

  1. It holds the documents and explains them. A PDF nobody can read is just a heavier binder. You want the visit summary, the lab report and the scan result in one place, in plain English.
  2. Every sibling gets their own login. A shared password locks someone out the day it changes. Check the price for the whole family, not for one person.
  3. You can get everything back out. Years of records are hard to rebuild if the app goes away, and one popular caregiving app already has.

Which apps on other lists do a different job?

A few names on other lists do different jobs, so they aren't ranked here. CaringBridge is a journal for telling friends how someone is doing, not a place for records (how it compares). A shared Google Drive folder holds whatever you put in it and explains none of it. ianacare is support you reach through an employer, an insurer or Medicare's GUIDE program, and its pages don't describe storing records. Google Calendar, Cozi and Life360 handle schedules and location.

The short version

If you only read one section, read this:

  • For the records, shared by the whole family and explained in plain English: KeptWell, free.
  • For each health system's records: your parent's patient portal, with proxy access for you. Connect it to the records app rather than reading it on its own.
  • For records pulled onto your parent's iPhone: Apple Health Records, shared with family through Health Sharing.
  • For dose reminders: Medisafe or Care Essentials. For meals and rides: Lotsa Helping Hands.
  • Before any of them: your parent has to let you in, through proxy access or a signed authorization. The last section explains how.

How do the records apps compare?

Four of these apps can be the family's home for records. Here's how they stack up on what matters for a parent. Prices are monthly, as of November 8, 2026.

What you are comparingKeptWellNeelaKeepMDCaring Village
Reads and explains uploaded documentsYes, each one gets a plain-English summaryNot describedScans become searchable textStores them in folders
Imports from patient portalsMyChart and Apple HealthNot describedPaid plan onlyNot described
Family members on the free planNo limitNo free planOne profileTwo
Monthly cost for five family members$0$24Not described$14.99
PlatformsWeb and iPhoneWeb and mobileiPhone, iPad, AndroidWeb, iPhone, Android

Neela's $24 plan has no member limit; its $12 plan stops at four. Caring Village's $14.99 plan allows five members in each of two villages. KeepMD's $6.99 plan covers up to four profiles managed from one account.

Apps that hold the records

The first six are where the documents themselves live. The last three, further down, do the jobs next to them.

KeptWell: for siblings sharing a parent's records

KeptWell is built for the whole family. You start a care circle for your parent and invite the people helping. Each person signs in with their own login, and there's no limit on how many you add. It's free, with no paid plans.

Upload what you have: PDFs from a portal, photos of paper, scans, Word files, even a recording of the appointment. KeptWell reads each document and writes a short plain-English summary of what it says and what changed. Lab results line up over time, so the sister in another state can see the latest A1C next to the last three.

If your parent's health system uses MyChart and has turned KeptWell on, connect MyChart and labs, medications, diagnoses and visits come in on their own. Your parent can also connect Apple Health from their own iPhone. Each person can ask questions in a private chat that answers from the records and links back to the document it used.

It runs on the web and in the iPhone app. You can export the whole circle as one ZIP file any time, and we don't train AI models on your records. It's for families who want everyone reading from the same page, especially when the siblings live in different cities.

PDF

Cardiology visit summary, Oct 22.pdf

1.1 MB · uploaded by Sarah

Reviewed
Type
Visit summary
Changed
Metoprolol raised to 50 mg
Next
Echo in 3 months
A visit summary one sibling uploads is read, summarized and visible to everyone in the circle.

MyChart proxy access: the way into each health system

MyChart is the patient portal many health systems run. Proxy access lets you see your parent's account with your own login, and you'll want it alongside whatever app holds the records.

Each organization opens proxy access separately and sets its own rules. At one Florida system, Memorial Healthcare, your parent can invite you from Menu, Sharing, Share My Record, Friends and family access, or you both sign a form with photo ID and it takes up to three business days.

The catch is the word "each". A parent who sees a cardiologist at one system and a surgeon at another needs proxy access at both, and each portal shows what that system holds. KeptWell connects to MyChart, so what comes in from each portal lands in the one place the family already reads. Our guide to sharing MyChart access with family walks through the setup.

Getting into a parent's records

HIPAA rules · 45 CFR 164.502 and 164.508

Getting into a parent's recordsYES, WHILE THEY CAN. Proxy access or an authorization. Who signs: Your parent. Where: Each health system. Covers: What they choose to share NO, THEY CAN'T SIGN. Health care agent or guardian. Who: The agent named in their POA. Proof: A copy of the document. Covers: Records the decisions needCan yourparent stillsign?YES, WHILE THEY CANProxy access or an authorizationWho signsYour parentWhereEach health systemCoversWhat they choose to shareNO, THEY CAN'T SIGNHealth care agent or guardianWhoThe agent named in their POAProofA copy of the documentCoversRecords the decisions need

An agent under a health care power of attorney is treated as the parent's personal representative for the health information their role needs.

Every app on this list depends on this step. Proxy access or a signed authorization works while your parent can sign; after that, the route runs through a health care power of attorney or a guardian.

Apple Health Records: your parent's records on their iPhone

Apple Health Records pulls records onto your parent's own iPhone. Your parent signs in with each participating organization's patient portal user name and password, and allergies, conditions, medications, labs, vaccinations and clinical vitals arrive on their own. It's available in the US, the UK and Canada.

Family members see it through Health Sharing, which works with people in your parent's contacts and needs iOS 15.6 or later on the phone doing the sharing. If sharing stops, the shared history is deleted from the other person's phone. Apple's sharing pages don't list documents or visit notes among what family can see.

Your parent can connect Apple Health to KeptWell from their own iPhone, so the records it holds join the uploads and portal records in the family's circle. How the two compare.

Neela: a paid care app for adult children

Neela is an AI care-coordination app for families. Its Vault holds records, test results, insurance details, medications, visit notes and care plans, and its Scribe listens during an appointment when you turn it on and summarizes the instructions and next steps. A chat answers questions from what you've stored.

There's no free plan, only a seven-day trial. Core costs $12 a month for up to four members; Extended costs $24 a month for unlimited members. After you cancel, your information stays view-only.

Neela's pages don't describe importing records from patient portals, and they don't say its AI reads the documents you upload.

KeepMD: a personal health record you manage for others

KeepMD builds one timeline of labs, scans, prescriptions and visit notes, and scanned paper becomes searchable text. The free Starter plan holds one profile, scans 15 pages a month and has no hospital connections.

Plus costs $6.99 a month or $59.99 a year and adds up to four profiles, three of them managed for loved ones, unlimited scanning, and connections to providers. It runs on iPhone, iPad and Android.

Its plans describe profiles managed from one account. They don't describe siblings signing in to the same records with their own logins.

Caring Village: a family calendar with document folders

Caring Village combines a calendar, medication reminders, a wellness journal, messaging and folders for documents. It runs on the web, iPhone and Android.

The free plan allows one "village" with up to two members, so a third sibling means paying. Circle costs $14.99 a month for two villages of five members each; Village costs $24.99 a month for five villages of up to 50.

It stores documents in folders. Its pages don't say it reads them or imports records from patient portals.

Care Essentials by Connected Caregiver: free tracking, paid alerts

These last three do jobs next to the records: dose reminders and organizing help. KeptWell doesn't send dose reminders or run a meal calendar, so a family that needs those can keep one of these alongside it.

Care Essentials is free inside the Connected Caregiver app, for iPhone and Android. It tracks appointments, medications, notes and to-dos, and keeps your parent's care circle updated.

Medication reminders and missed-dose alerts need the Prompter pillbox, sold separately. Connected Caregiver's monitoring packages start at $40 a month.

Medisafe: dose reminders, with family following along

Medisafe is a medication reminder app for iPhone and Android. Premium costs $4.99 a month or $39.99 a year and adds unlimited Medfriends, the family members who follow along, and unlimited dependents. Outside the US the app became fully paid on January 1, 2026.

It's built around medications. Its pages don't describe a place for lab reports or visit summaries.

Lotsa Helping Hands: meals, rides and who's doing what

Lotsa Helping Hands is a free care calendar where friends and family sign up for meals, rides and other help, with announcements for the group. It runs on the web, iPhone and Android.

It doesn't list any medical records features. Use it for the help, and keep the records somewhere built for them.

How do you get access to a parent's records in the first place?

Through your parent, for as long as they can sign. The quickest route is proxy access at each health system's portal. The second is a HIPAA authorization: a signed form that names who may receive your parent's records. It works now, while your parent is well, and our records request letter drafts the request that goes with it.

If your parent can no longer decide, the route runs through a health care power of attorney. The agent it names is treated as your parent's personal representative for the health information their decisions need, which is why it's worth signing early. The power of attorney guide covers how.

What happened to CareZone?

CareZone still shows up on caregiving app lists. Walmart bought its technology in June 2020. CareZone accounts that were never moved to Walmart's Wellness app were deactivated, and Walmart says it can't provide that data. The Wellness app itself retired on January 31, 2023. More on what CareZone families can use now.

That's the reason to check the export before you load years of records into anything. In KeptWell, one click downloads the whole circle as a ZIP file, and if anything free ever stops being free, families get at least 60 days' notice and an export first.

A note from KeptWell

Keep every record in one place your whole family can read

KeptWell takes the scans, lab results, visit notes, and appointment recordings a family collects and turns them into one organized, searchable record. Upload a document and it's read, summarized in plain English, and filed where everyone in the care circle can find it. Ask a question and get an answer grounded in the actual records.

It's free to start, with no credit card. We never sell your data or show you ads.

Give every sibling the same records

Start a care circle for your parent, upload the last visit summary, and invite the people helping. KeptWell is free, on the web and the iPhone.

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