Request your medical records from HCA Healthcare
HCA Healthcare hospitals share a centralized records operation. Patients can use the MyHealthONE portal, an online request tool, or mail and fax a signed authorization. The portal and the national phone and fax lines are the same across HCA’s hospital brands.
How HCA Healthcare handles record requests
The fastest path is usually MyHealthONE, where you can view and download a lot of your record yourself. For a full or formal copy, use the letter below.
HCA Healthcare — Medical Records (patient requests)
- PO Box 290789 Nashville, TN 37229-0789
- Fax
- (844) 481-0298
- Phone
- (844) 481-0278
HCA says mailed copies arrive 5 to 7 business days after processing, email copies 1 to 2 business days. HIPAA caps it at 30 days.
HCA Healthcare's official records page →
Details can change — confirm the destination on the official page before you mail anything.
Make sure it's the right one. HCA runs ~180 hospitals under local brands (HCA Florida, HCA Houston, TriStar, HCA Midwest, and more). The phone, fax, and portal are national, but the exact PO Box depends on which regional service center serves your hospital — confirm yours on the official page.
Your HCA Healthcare records-request letter
HCA Healthcare records requests — common questions
- How do I request my medical records from HCA Healthcare?
- HCA Healthcare hospitals share a centralized records operation. Patients can use the MyHealthONE portal, an online request tool, or mail and fax a signed authorization. The portal and the national phone and fax lines are the same across HCA’s hospital brands.
- How long does HCA Healthcare take to send records?
- HCA says mailed copies arrive 5 to 7 business days after processing, email copies 1 to 2 business days. HIPAA caps it at 30 days. Under HIPAA’s right of access (45 CFR § 164.524), they must act within 30 days, with one possible 30-day extension.
- Is this records-request letter free?
- Yes. The generator builds a HIPAA records-request letter you can download and print for free. Nothing you type is saved or sent to anyone but you.
What we will never do with your records
This generator runs without an account, and KeptWell itself makes the same promises to every family, regardless of plan or price.
- We won't sell your data.
- Not to advertisers, not to data brokers, not to insurers, not to pharma, not to anyone, in any form, ever.
- We won't train AI models on your records.
- Anthropic (whose Claude model powers KeptWell) is contractually prohibited from training on anything we send them, under a signed Business Associate Agreement.
- We won't lock you in.
- You can export everything in your circle as a ZIP at any time. Cancellation is one click.
Once HCA Healthcare sends your records, give them a home.
They usually arrive as a stack of PDFs or a disc. Upload them to KeptWell and it reads each one, organizes everything by type and date, and lets your whole family ask questions about it. The medical record organizer that does the organizing. Free today.
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More on the product: how it works, the medical record organizer, pricing, and what we do with your data.